BLUR VPN · Legal
Refund Policy
Information about subscription cancellations and refund requests.
Effective date: October 15, 2026
1. Subscription Cancellation
You can cancel a subscription using the billing controls available in your account, where supported. Cancellation generally prevents future renewals; it does not automatically refund a payment already made.
2. Requesting a Refund
If you believe you are eligible for a refund, contact BLUR VPN support through the contact method published on our website. Include your account email, the transaction date, and a payment reference where available. Never send your full card number or security code.
3. Review of Requests
Refund requests are reviewed individually, taking into account the purchase details, applicable terms, technical issues and any consumer-protection requirements that apply.
4. Duplicate or Unauthorized Payments
Contact support promptly if you believe you were charged more than once or a payment was unauthorized. You may also contact your payment provider where appropriate.
5. Processing Times
If a refund is approved, the time required for the funds to appear depends on the payment provider and your financial institution.
6. Statutory Rights
This policy does not limit any refund, withdrawal, cancellation or other rights that cannot legally be excluded under applicable law.
7. Policy Updates
We may update this policy from time to time. The current version will be published on this page.
8. Contact
For refund questions, contact BLUR VPN support through the contact method published on our website.